Refund policy

Made to order, with love

Every Nina Costa shirt is printed just for you after you order, so we don't keep stock and can't take returns for a change of mind or the wrong size. Please check the size guide before you order.

Misprints, damage or the wrong item

If your order arrives misprinted, damaged or not what you ordered, tell us within 30 days of delivery through our contact page, with your order number and a photo. We'll send a free replacement or refund you in full, your choice. You don't need to send the item back.

Customers in the EU and the UK

You have the legal right to cancel your order within 14 days of delivery without giving a reason. Tell us through the contact page within that time, then send the unworn item back within 14 days. We refund the price of the items and the original standard shipping within 14 days of receiving the return; return shipping is paid by you.

Lost parcels

If tracking shows no movement for 15 business days, contact us and we'll reship your order.

Refunds

Refunds go back to your original payment method. Your bank may take 5–10 business days to show it.